Rudy Project North America 971 Calle Amanecer Suite 100 San Clemente, CA. 92673
	US Warranty Claim Form
	Canadian Warranty Claim Form

If They Are Under Warranty:
If Rudy Project North America determines that your frames are under warranty, you will be charged a small shipping and processing fee of $19.95 and a new pair (or your pair repaired) will be sent back to you.

If They Are NOT Under Warranty:
Rudy Project North America will call you with the options available to you at that time.

Substitution of Discontinued Sunglasses
If you send a discontinued pair of sunglasses to Rudy Project North America for warranty work, they reserve the right to send you a replacement piece of similar style and fit.

Thanks for supporting Rudy Project and spreading the good word!

Have a Question?
If you have any questions or need help ordering please do not hesitate to give us a call. We are always happy to answer any questions you may have or place the order with you over the phone.

To Speak with a Customer Service Representative Call:
1-877-852-8457

Customer Service Hours:
Monday - Friday 7:30am - 4:30pm (Pacific Time)
[back to the top]

90-day Risk Free Money Back Guarantee (if you're not happy, return it!) Ordering on the Internet or through a catalog could be risky, but not with e-Rudy's 90 DAY MONEY BACK GUARANTEE! If you're not totally stoked on your Rudy Project shades or accessories, just return them back within 90 days for a full refund (less shipping & handling). No hassles, no questions.

Send the purchased product in its original packaging* with the invoice to:

e-Rudy Returns
971 Calle Amanecer
Suite 100
San Clemente, CA. 92673

* If you do not return the original packaging, you will be charged 17.5% for repackaging.
** Product returned for credit must be in 100% resaleable condition and show no signs of wear or use.
*** If you order our Rudy Project FREE Gear Deal or Sunglass COMBO Kit and decide to return your frame, all FREE items sent with your order need to be returned or your credit card will be charged the full retail value of each item not returned.

With e-Rudy it is risk free. If you're not happy, we're not happy!

Secure Internet Shopping
We use the latest technology to protect your privacy and order information. All of your order information will be encrypted for total protection and we NEVER rent or sell your information to any other company or affiliate. (see our Privacy Policy for more details...)

[back to the top]

*Excluding any order that contains a helmet.
(this includes our Free Gear and Sunglass Combo orders)

Two Way Shipping
All orders that qualify for two way shipping will receive instructions in the box on how to take advantage of the return shipping. (if need be...)

Daily Order Cut Off Time
Any order submitted and/or received after 3pm Pacific or 6pm Eastern will ship on the following business day. All orders ship from our warehouse in Southern California and take apx. 5-7 business days to arrive on the East Coast. If you live in the West, your order will most likely arrive within 2 or 3 business days.

Overnight Shipping Terms
Overnight shipping is only available in the continental United States and is not guaranteed to be delivered the next business day. (some rural areas) e-Rudy is not responsible for deliveries that do not arrive overnight. Overnight orders placed on Friday could be processed the following business day based on the cut off time defined above. (We do not offer Saturday delivery)

All Helmet, FREE GEAR Deal and Sunglass Combo orders do NOT qualify for free overnight shipping.

Delivery Address / Post Office Boxes
Sorry but our carrier does not deliver to P.O. boxes so we'll need a residential or commercial street address to ship your order to.

Alaska / Hawaii Customers
For customers in Alaska and Hawaii, we have a flat rate shipping and handling fee of $14.95 for your entire order and it will be sent UPS Second Day.

Canada / Puerto Rico Customers
For customers in Canada and Puerto Rico, we have a flat rate shipping and handling fee of $16.95 for your entire order. Canadian shipments leave our warehouse each Tuesday and Thursday.

*All shipping prices are subject to change without notice

[back to the top]